Customer Handbook

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customer-handbook

TRANSPORTATION and SHIPPING

• Shipping Hours of Operation
• Detention Policy
• Customer Pick-ups/Customer Arranged Carrier Times
• Shipping Terms
• Tanker Cleanliness and Unloading
• Carrier No Show and Late Charge
• Pick-up Procedure

PACKAGING

• Drums/Kegs/Pails/Cartridges
• Palletized, Stretch-Wrapped and Banded Drums

RESPONSIBLE CARE MANAGEMENT SYSTEM (RCMS)

ORDER MANAGEMENT and PROCESSING

• Customer Service Center and Hours of Operation
• Order Acknowledgment
• Electronic Commerce
• Documentation
• Ordering Lead Times
• Rush Lead Times
• Changing Orders
• Minimum Order Quantities
• Split Loads Bulk Products
• Payment and Pricing Terms

SERVICE AFTER SHIPMENT

• Return Materials